If you have a possible claim, here are some suggestions to increase your comfort and confidence about resolving the situation to the best of your ability.
First, what needs to be done to stabilize the situation?
Loss involving damage to property: Make reasonable decisions to protect the property and minimize risk of further loss or increased costs. This makes sense even if you are uninsured. If coverage applies, this is expected.
Loss involving personal injuries: There may be limits to what you can do to stabilize the situation. Obtain identities and information about injuries and treatment, if you can reasonably do so.
Generally, try to not alter physical evidence or dispose of materials until there is an opportunity for inspections and possible evidence retention. If physical evidence requires alteration to further protect property or life, careful decisions are in order. Preserve as much as possible.
Following these suggestions immediately after a loss will help you move through the experience with the information needed to make effective decisions.